VA26P184V01 MRC Coordinator (M3)

MRAPP funded by the Government of the Netherlands, aims to strengthen migration prevention efforts and improve access to migration-related information, counselling, referral and reintegration services in Iraq. The project is implemented by ICMPD in close coordination with the Ministry of Migration and Displacement and other relevant governmental and local stakeholders, with a focus on strengthening and expanding the Migrant Resource Centre (MRC) model. The position will be based within the MRAPP project team and will report to the Project Manager, while working closely with relevant ICMPD colleagues, MRC staff, government counterparts and project stakeholders to support the effective delivery of project activities and results. Functional Overview Working closely with the respective project manager, the Migrant Resource Centre (MRC) Coordinator based on solid knowledge and experience, supports the technical and administrative functions, coordination, and management of the MRC in a designated duty station, ensuring the effective and efficient coordination and operation of the MRC, in accordance with ICMPD rules and procedures. They ensure effective communication, information and service delivery and contribute to the organisation of events and activities organised by the MRC. They work collaboratively with the MRC Senior Counsellors, Counsellors, administrative support staff, project teams, relevant local counterparts, and Units at ICMPD Headquarters, ensuring the effective and timely delivery of MRC activities and services. Key Results MRC Coordination: The MRC workplan activities timely and effectively implemented with substantive assistance being provided to the respective project manager to facilitate effective information and service delivery on safe, regular, and orderly migration, including return and reintegration. The work of the MRC Senior Counsellors, Counsellors and MRC activities, progress and expenditures regularly monitored with feedback provided to the project implementation team. The respective project manager ably supported in the provision of all communication and correspondence concerning the MRC, including participation in MRC activities with government, national and internal organisations, academia, and other MRC stakeholders. The MRC database maintained and accurately updated, ensuring the timely and accurate entry of data for each MRC client, outreach activities and coordination meetings, completion of client forms, meeting minutes and session evaluations. Oversight and security of all data-related materials regularly monitored and overseen with any potential vulnerabilities to data storage and/or data devices being regularly monitored, ensuring data protection and compliance with GDPR. Stakeholder Management: The project manager effectively supported with the establishment of good cooperation and partnership with national and local government, technical and vocational training institutes, academia, faith-based groups, community leaders, organizations operating in the areas of resettlement and humanitarian admission and anti-trafficking and smuggling networks, media, and other local partners and organisations to conduct outreach sessions and community education. Opportunities proactively identified for partnerships that contribute to the overall goals of the MRC. MRC Operational Activities: Efficient customer service provided to the MRC clients via the MRC hotline or helpline numbers, email, live chat, and social media accounts. Relevant information and communication materials disseminated to a variety of clients visiting and attending MRC sessions, including initiating, and following up on referrals, and linking them with partners and service providers such as government agencies, technical and vocational institutes, CSOs and private sector. Respective processes and forms regarding premigration and pre-employment formalities for intending migrants and their families, and pre-departure (as well a