Sales Support Supervisor

Sales Support Supervisor - مسؤول شعبة دعم المبيعات Location: Baghdad, Iraq Employment Type: Full-Time Department: Retail Banking Services / Sales Department Reporting To : Sales Manager About the Role Bank of Baghdad is looking for a highly motivated and experienced Sales Support Supervisor to join our Retail Banking Services / Sales Department. The successful candidate will be responsible for providing operational, technical, and administrative support to sales teams, ensuring the availability of necessary information, tools, and resources to facilitate sales activities. The role focuses on improving operational efficiency, monitoring sales performance, coordinating with internal departments, and supporting the achievement of sales targets while maintaining high standards of service quality and compliance. Key Responsibilities Provide operational and administrative support to sales teams to ensure efficient and effective daily operations. Review and monitor sales applications to ensure accuracy, completeness, and compliance with the Bank's policies and procedures. Follow up on customer requests and verify the completeness of required documents and information. Process banking transactions through the Bank's systems in accordance with established procedures. Coordinate with Operations and IT teams to resolve operational and technical issues affecting sales activities. Monitor application turnaround times (TAT) and coordinate with relevant departments to improve processing efficiency. Prepare daily and weekly sales performance reports, tracking achievements against established targets. Monitor the accuracy and quality of sales data and reports, ensuring timely submission to management. Coordinate with Product Management, Operations, Credit, Compliance, Branches, and IT departments to facilitate sales processes. Identify operational challenges, escalate issues to management, and recommend practical solutions. Provide training and technical support to sales employees on banking systems, digital platforms, and sales tools. Support continuous improvement initiatives to enhance sales processes, reduce operational errors, and improve overall team performance. Requirements Bachelor's degree in Business Administration, Finance, or a related field. 3–5 years of professional experience in direct sales or retail banking services. Minimum 2 years of experience in a supervisory or leadership position. Proven experience in supporting sales operations, coordinating with internal departments, and monitoring sales performance. Strong understanding of sales processes, operational procedures, and customer service standards. Excellent leadership skills with the ability to motivate, support, and develop sales teams. Strong communication, interpersonal, and relationship-building skills. Good negotiation, problem-solving, and decision-making abilities. Ability to work under pressure with a results-oriented mindset. Proficiency in using digital tools, banking systems, and reporting platforms. High level of integrity, professionalism, and commitment to quality standards. Banking Knowledge Good understanding of retail banking products, services, and sales operations. Knowledge of banking policies, procedures, and regulatory compliance requirements. Familiarity with banking transaction processing, customer documentation, and application verification. Understanding of sales performance indicators, turnaround times (TAT), and operational efficiency. Knowledge of banking systems, digital platforms, and sales reporting tools. Certifications Relevant professional certifications in Sales Management, Retail Banking, Business Administration, or Leadership are considered an advantage. Working Days, Hours & Benefits Working Days: Sunday to Thursday. Sunday – Wednesday: 8:00 AM – 3:30 PM. Thursday: 8:00 AM – 2:30 PM. Weekly Days Off: Friday and Saturday. Official Holidays: All officially declared Iraqi government public holidays are observed, subject