عن الوظيفة
Company Description Turfi Clinic Erbil is a growing healthcare provider located in the Erbil Governorate, Iraq, offering a range of clinical services to the local community. The clinic focuses on delivering safe, high-quality patient care supported by professional medical and administrative teams. Turfi Clinic Erbil emphasizes efficient operations, clear communication, and continuous improvement in service delivery. The clinic values integrity, respect, and collaboration among staff members to create a supportive environment for patients and employees. Role Description The Clinic Manager role is a full-time, on-site position based in Erbil Governorate, Iraq. The Clinic Manager oversees daily clinic operations, including patient flow, appointment scheduling, and coordination between medical and administrative staff. Responsibilities include managing budgets and resources, monitoring performance indicators, and ensuring compliance with clinic policies, health regulations, and quality standards. The role involves supervising and mentoring team members, organizing staff training, and addressing patient inquiries or concerns to maintain high levels of customer service. The Clinic Manager collaborates with healthcare professionals to support clinical workflows, improve processes, and contribute to strategic planning and service development. Qualifications Strong customer service skills, with the ability to handle patient inquiries and resolve issues professionally. Experience in budgeting and basic financial management to oversee clinic expenses and resource allocation. Excellent communication abilities, including clear verbal and written communication with staff, patients, and external partners. Foundational understanding of medicine or clinical workflows to effectively support healthcare teams and patient care processes. Experience in staff training, coaching, or mentoring to develop team capabilities and maintain performance standards. Proven organizational and time-management skills, with attention to detail in documentation and operational processes. Ability to lead diverse teams, make informed decisions, and manage conflict in a fair and professional manner. Previous experience in clinic, hospital, or healthcare administration is highly desirable. Bachelor’s degree in healthcare administration, business administration, nursing, or a related field is preferred. Proficiency in commonly used office software and clinic management systems