Service Advisor - Night
Sardar Group — بغداد
عن الوظيفة
Job description: Job Title: Service Advisor - Night shift Company: SAS- Toyota Dealer. Location: Baghdad - Al Amana About the Job: To act as the primary point of contact between customers and the service workshop by receiving service requests, accurately documenting vehicle concerns, and coordinating repair processes to ensure timely, high‑quality service delivery. The role exists to ensure smooth communication, efficient workflow management, and high levels of customer satisfaction while maintaining compliance with procedures and standards. Main duties & responsibilities: • Receive customers in the service reception area, understand their concerns, and accurately record vehicle issues and service requirements.
• Open and manage job cards by documenting customer requests, vehicle details, and required repair or maintenance services.
• Conduct initial vehicle inspections and, where applicable, record visible damage, mileage, and service history.
• Explain recommended repairs, service packages, estimated costs, and timelines clearly to customers in line with dealership policies.
• Coordinate internally with workshop controllers, technicians, parts departments, and quality control teams to ensure proper job execution.
• Monitor repair progress and ensure timely updates are provided to customers regarding job status, delays, or additional work requirements.
• Follow up on approvals for additional repairs and ensure all work is authorized before execution.
• Coordinate parts availability with the Parts Department to avoid delays in repairs and ensure correct parts are issued.
• Ensure quality of completed work by verifying job completion status before vehicle handover.
• Arrange final inspection and coordinate vehicle delivery to ensure readiness and proper presentation. • Prepare and explain final invoices, including a breakdown of labor, parts, and additional charges.
• Maintain accurate records of service activities, customer interactions, job status, and approvals in the dealership system (Autoline).
• Ensure compliance with manufacturer service standards, warranty procedures, and dealership policies throughout the service process.
• Handle customer complaints professionally and escalate complex issues to the Service Supervisor or Manager when required.
• Follow up with customers after service completion to ensure satisfaction and encourage repeat business where applicable.
• Participate in service campaigns, recall programs, and internal initiatives as instructed. Required Qualification: Education: Bachelor's degree in any related field. Experience: Minimum 1–3 years of experience in automotive service, service advisory, or customer-facing roles; good understanding of vehicle systems, maintenance requirements, and service processes. Languages: Arabic & English.